Privacy Policy

Last Updated: 2025-12-18

At EDEN HEWAN (PVT) LTD, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website, services, or contact our team.

By using our website or booking our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal details when you contact us, make a booking, or submit forms on our website:

Full Name
Phone Number
Email Address
Pickup & Drop-off Locations
Travel Dates & Preferences
Payment Information (handled securely by payment providers)

1.2 Non-Personal Information

We may collect general data such as:

IP address
Browser type and device information
Pages visited on our website
Time spent on the site
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process bookings and reservations
Respond to your inquiries
Provide customer support
Personalize your travel experience
Send booking confirmations and updates
Improve our website performance and services
Maintain security and prevent misuse

We do not sell, rent, or trade your personal information to any third parties.

3. Sharing Your Information

Your information may be shared only with:

Our drivers or service partners (for booking and coordination purposes)
Payment processors (secure and encrypted)
Legal authorities if required by law

All third parties we work with follow confidentiality and data protection standards.

4. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

Improve user experience
Understand website traffic
Enable smooth functionality

You can disable cookies through your browser settings, but some features of the website may not work correctly without them.

5. Data Security

We take all reasonable measures to protect your data from:

Unauthorized access
Loss or misuse
Alteration or disclosure

Your information is stored securely and accessed only by authorized personnel.

6. Your Rights

You have the right to:

Access the personal information we hold
Request corrections or updates
Request deletion of your data (where legally permissible)
Withdraw consent for marketing communications

To exercise these rights, you may contact us at any time.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content on those websites.

8. Children’s Privacy

Our services are not directed toward individuals under the age of 16.
We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions regarding this Privacy Policy or how we handle your data, please contact us:

EDEN HEWAN (PVT) LTD