Terms and Conditions
Terms & Conditions
Last Updated: [Insert Date]
Welcome to EDEN HEWAN (PVT) LTD. By accessing our website or using our transport and excursion services, you agree to the following Terms and Conditions. Please read them carefully before making a booking or using any of our services.
1. General Terms
1.1 These Terms govern the use of our website, booking system, and all transport/excursion services provided by EDEN HEWAN (PVT) LTD.
1.2 By using our services, you confirm that you are at least 18 years old and legally authorized to enter into contracts.
1.3 We may update these Terms at any time. Continued use of our services means you accept the updated version.
2. Booking & Reservations
2.1 Bookings can be made through our website, email, phone, or WhatsApp.
2.2 A booking is confirmed only after receiving a confirmation message or email from EDEN HEWAN (PVT) LTD.
2.3 You are responsible for providing accurate information, including pickup details, travel dates, and passenger count.
2.4 Prices may vary depending on travel distance, vehicle type, duration, and any special requests.
3. Payments
3.1 Payments may be made via cash, bank transfer, or approved online payment methods.
3.2 Advance payments or deposits may be required for certain bookings or customized excursions.
3.3 All rates are quoted in Sri Lankan Rupees (LKR) unless otherwise specified.
3.4 Any additional charges (e.g., extra hours, tolls, parking) must be settled before the end of the journey.
4. Cancellation & Refund Policy
4.1 Cancellations must be communicated to us as early as possible.
4.2 Refund eligibility depends on the nature of the booking:
24+ hours before pickup: No cancellation fee
Less than 24 hours: A cancellation fee may apply
No-show: Full amount may be charged
4.3 Refunds (if applicable) will be processed within a reasonable timeframe.
5. Use of Services
5.1 Passengers must comply with all safety rules and instructions provided by the driver.
5.2 Seatbelts must be worn at all times.
5.3 Smoking, illegal substances, and disruptive behavior are strictly prohibited in all vehicles.
5.4 EDEN HEWAN (PVT) LTD reserves the right to refuse service to anyone engaging in unsafe or inappropriate conduct.
6. Responsibilities of EDEN HEWAN (PVT) LTD
6.1 We strive to provide safe, reliable, and punctual services at all times.
6.2 However, we are not liable for delays caused by factors beyond our control, including:
Heavy traffic
Weather conditions
Road closures
Mechanical issues
Accidents or emergencies
6.3 If a vehicle becomes unavailable due to technical issues, we will provide an alternative of equal or higher standard whenever possible.
7. Passenger Responsibilities
7.1 Passengers must ensure they are ready at the pickup time and location.
7.2 Any damage caused to the vehicle due to passenger negligence will be charged to the passenger.
7.3 Passengers are responsible for their belongings. EDEN HEWAN (PVT) LTD is not liable for lost or misplaced items.
8. Excursions & Tours
8.1 Customized excursions are planned based on customer preferences and availability.
8.2 Entrance fees, meals, and activity costs are not included unless specifically stated.
8.3 Timings for excursions may change due to traffic, weather, or operational needs.
9. Website Usage
9.1 All content on this website—including text, images, icons, and logos—is the property of EDEN HEWAN (PVT) LTD.
9.2 You may not copy, modify, or distribute any content without written permission.
9.3 We are not responsible for third-party websites linked from our site.
10. Limitation of Liability
10.1 EDEN HEWAN (PVT) LTD is not responsible for any:
Indirect, incidental, or consequential damages
Loss of personal items
Travel delays or missed connections caused by external factors
10.2 Our liability, if applicable, will not exceed the amount paid for the specific service.
11. Governing Law
These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes will be handled through the Sri Lankan legal system.
12. Contact Information
For questions regarding these Terms & Conditions, please contact:
EDEN HEWAN (PVT) LTD